Hello
I’m a project manager based in Miami, FL, with over 9 years of experience delivering innovative solutions and consulting services for Fortune 500 companies like Marriott and Amazon. I’m passionate about leveraging insights to enhance user experiences and drive meaningful social impact.
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Relevant Work
Additional Experience
For additional project work & experience, please view my resume
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Certifications
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Accenture & Hyper Island | December 2020
Leadership program to equip leaders with new tools and skills to effectively lead and innovate workforce, and collaborate cross-pillars in the organization
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IDEO U | September 2020
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IDEO | August 2020
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IDEO | August 2020
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General Assembly | June 2018
What People Are Saying
“It has been a pleasure to know and work with Laura over the past three years. Laura worked for me as a business designer on a large-scale, challenging, and high-visibility service design project for an important client. Through her exceptional judgment and diligence, Laura became my trusted delegate for managing the project and for execution of complex tasks. Her leadership and communication skills are excellent. Laura’s friendliness, positivity, and empathy makes her approachable and welcoming to work with. Laura demonstrated exceptional work ethic, focus, and respect for the work and tight deadlines. Laura consistently sought genuine and meaningful feedback from me and showed her commitment to continuously improving herself. Laura responded well to feedback given to her, showed adaptability, and leadership skills. It would be my pleasure to work with Laura again any time, and I highly recommend her for leadership of design, products, projects, business architectures, business development, and people. Her combination of wisdom, discernment, courage, and technical experience are invaluable.”
— Jeffrey Onken | Strategic Design & Innovation Leader
“Laura has been performing at a manager level, owning the deliverable, managing the team, project plan and leading client presentation. She has created tailored content with high quality standards while managing an analyst and leveraging design principles and Accenture best practices while assigning tasks and ensuring completion with appropriate quality. She has received great feedback from various stakeholders from client, including the CEO, presented to senior stakeholders internally and to the client managing difficult situations very well, she is always prepared for meetings and has dealt with unpredicted situations. Additionally, she managed a team of designers in Costa Rica to build an employer portal prototype and provide timely updates according to user feedback, led design thinking workshops with multiple HR and DEI leads from various organizations (many of them are Accenture clients) and led multiple meetings with clients and interviews with stakeholders, proposed innovative approaches to for human-centric design leveraging Accenture methodology, and other tools she used in past experiences and trainings. Coached analyst about design thinking and Mural. Took complete ownership on user testing with corporate partners, demonstrated high level of organization and rigor when tracking activities, preparing for meetings and building high quality deliverables for clients.”
— Renata Gomide | Senior Manager at Accenture
“Laura was my direct supervisor for both of our projects with a non-profit. I am very grateful for her management and leadership on her team. She has a very strong leadership style that mixes a great "getting things done" attitude and approach with a wonderful, "Truly Human" perspective that recognizes the unique value of each individual on the team and takes the time to connect with them on an individual level. This serves her particularly well when it comes to client relationship-building, which she does with grace and poise. She has been very intentional about leveraging her strengths where appropriate but also being mindful of pushing herself to grow in areas less familiar and invites and receives constructive feedback well from everyone. She remains optimistic and positive regardless of the obstacle and is a joy to work with, and she is performing well above her own management level.”
— Caneel van Nostrand | Consultant at Accenture
“Laura did a superb job as a member of the Sustainability team. She did a great job of owning her deliverables and progressing on them as the primary, while initiating points of feedback to gain the clarity and input she needed from others on the team. I could rely on delegating tasks and Laura executing on them, while proactively raising roadblocks/challenges along the way. Laura played a lead role in developing a proposal deck for Chemicals client and developing a workshop structure to help facilitate a discussion around a clients sustainability needs for an important CPG client at Accenture.”
— Zuni Meredia | Manager at Accenture
“Laura is strong both technically and in terms of her soft skills (communication, team leadership). She was quickly able to understand the business problem and objectives with limited client input, and to synthesize into multiple deliverables (developing data pipelines, supporting data analysis, and supporting dashboard development). I would happily staff Laura on any project because her soft skills are exceptional as a data engineer.”
— Philip Rothaus | Managing Director at A&M
“Laura is the BEST local digital community leader anyone could have dreamed of. She was critical to running the community, preparing newsletters, getting our meetings organized, creating the content and getting speakers, etc. She is an absolute star in every way and I appreciate her impact on our local community and to the immigrant & diversity community. She gives of herself to help others and does it gracefully and with a positive attitude. She volunteers because she cares and wants to make a difference.”
— Lisa Mitnick | Capgemini Americas Portfolio Lead
“Laura and I worked together on a particularly complex project. She demonstrated expertise in working closely with clients to meet their needs and took great care in doing so. Laura is also a highly skilled business designer who she shows an ability to both understand the “big picture” of the client’s current state and ideate on their ideal future state. Additionally, she was able to easily adapt as requirements on this project were changing. Laura was fantastic to work with! The entire team benefited greatly from her presence.”
— Allison Rowley | UX Researcher & Designer
“Laura Cano was great throughout the entire project. She joined our team after the project began and was able to easily understand the work we had already completed and took the initiative on future goals and tasks. She led team meetings, facilitated workshop activities, and was our primary resource in transcribing and delivering our final product to the client. She was always a positive team member and went out of her way to make sure that everyone felt comfortable and welcomed on the team.”
— Jacob Buller | Sr. Interactive Designer at Fjord